Ticket triage and incident response — instant, not manual.
IT teams spend hours on ticket triage, documentation searches, and first responses. NexuFrame builds AI agents that classify, route, and draft responses — so your team focuses on real problems.
Built for law firms, dental & medical offices, real estate, and internal ops teams.
Less time triaging, more time solving.
Your team is good at fixing things. The repetitive work — routing tickets, searching docs, drafting first replies — shouldn’t be what fills their day.
Ticket triage
Automatic classification, priority assignment, and routing — so the right team member gets the right ticket without someone manually sorting the queue.
Knowledgebase search
Your team asks questions in plain language and gets answers from your internal docs, runbooks, and past tickets — no more hunting through wikis.
Alert summaries
Monitoring alerts condensed into actionable summaries with context — reducing alert fatigue and helping your team focus on what actually matters.
Onboarding / offboarding
User provisioning, access setup, and deprovisioning workflows automated end-to-end — consistent, auditable, and on-time every hire and departure.
Incident response
Automated runbook execution, stakeholder notifications, and status page updates during incidents — reducing MTTR and keeping everyone informed.
What automating one workflow looks like.
A support ticket lands in the queue. Someone reads it, searches for relevant docs, classifies it, and drafts a first reply. That’s 15+ minutes per ticket. We make it instant.
See it for your workflowFrom inbox to actionable first response
A clear process, with your team in the loop.
No black boxes and no rip-and-replace. We learn your workflow first, automate the parts worth automating, and hand you something your team understands.
Automation that respects how IT teams work.
Questions IT teams ask.
No. The system handles initial triage and knowledgebase search so your team spends less time sorting tickets and more time solving problems.
Anything flagged as urgent is routed to your team immediately. The agent handles routine classification and drafting, not decision-making on critical issues.
Find out where AI can save your team time.
Tell us what’s eating your team’s time. We’ll look at your workflows, point out the highest-value places to automate, and tell you straight whether it’s worth doing.
Book a free AI readiness assessment